West Virginia Welcome
Hospitality Training Program
West Virginia Welcome, designed by the West Virginia Hospitality Education and Training Program, provides an introductory overview of the essentials of hospitality, such as how to put customers at ease, be personable and proactively solve problems.
The training program helps to ensure that the faces of the state’s tourism industry
hospitality employees are able to provide the services essential to visitors.
The online course is available from West Virginia University Extension Service’s learning system. Classroom training is available from the West Virginia Department of Education.
Access the Online Course
The free, 45-minute course is available online at extcommunity.wvu.edu. Upon completion of the course, participants will receive a certificate from WVU Extension Service and the West Virginia Department of Education's HEAT program.
Request a Classroom Training
On-site training is also available and is 2 hours long delivered in a classroom style by a HEAT certified trainer without cost. Participants who complete the training receive a certificate and a pin.
You can request a training by completing the
WVHEAT Group Training Request Form.
About the Training Course
West Virginia Welcome is a collaboration between WVU’s Hospitality and Tourism Program; West Virginia Department of Education’s HEAT program; the West Virginia Hospitality and Travel Association; and the WVU Extension Service.
Get Hospitality Training
Access WVHEAT Online
For access you'll need to take a minute to create a new account for yourself with ExtCommunity.Create a New Account
Login to ExtCommunity using your new username and password.