Skip to main content

West Virginia Welcome

Get Hospitality Training

Access WVHEAT Online

New user icon

Step 1

For access you'll need to take a minute to create a new account at WVWelcome.com

Create a New Account
Login icon

Step 2

Login using your new username and password.

Login to WV Welcome

Hospitality Training Program

West Virginia Welcome, designed by the West Virginia Hospitality Education and Training Program, provides an introductory overview of the essentials of hospitality, such as how to put customers at ease, be personable and proactively solve problems.

The training program helps to ensure that the faces of the state’s tourism industry hospitality employees are able to provide the services essential to visitors.
Online and classroom training are available from the West Virginia Department of Education.

Access the Online Course

The free course is available online at wvwelcome.com.

Request a Classroom Training

On-site training is also available and is 2 hours long delivered in a classroom style by a HEAT certified trainer without cost. Participants who complete the training receive a certificate and a pin.

You can request a training by completing the WVHEAT Group Training Request Form.

For questions and information about classroom training, email Tami Maynard at tmmaynar@k12.wv.us or call 304-558-6321.

About the Training Course

West Virginia Welcome is a collaboration between WVU’s Hospitality and Tourism Program; West Virginia Department of Education’s HEAT program; the West Virginia Hospitality and Travel Association; and the WVU Extension Service.