WVU Extension Family Nutrition Program text messaging privacy notice

The WVU Extension Family Nutrition Program utilizes TextMagic to communicate with participants in public health programming and direct education. This service provides the organization with the ability to send and receive text messages after participants provide their phone number and choose to be contacted when signing up for various programs.  

This privacy statement applies only to the information sent or received via this Service as utilized by the WVU Extension Family Nutrition Program and explains WVU’s practices concerning the collection, use, and disclosure of personally identifiable information (“PII”) sent or received via this Service. Information collected for this Service will be used only as outlined in this privacy statement. 

Terms of Service 

To opt-in to receive text messages from the WVU Extension Family Nutrition Program, you will provide your phone number during a survey while signing up for a program, such as Kids Market @ the Store. After your opt-in to this Service, you will receive a text message from the WVU Extension Family Nutrition Program confirming your consent to opt in. By opting into this Service, you expressly consent to receive non-marketing and marketing text messages from this Family Nutrition Program. Message frequency will vary. 

The WVU Extension Family Nutrition Program does not charge for this Service; however, message and data rates may apply to each text message sent or received in connection with this Service. Please contact your mobile telephone carrier for pricing plans. 

Information Collected or Received 

By opting into this service, you agree to the collection, use, and disclosure of your PII as described in this statement and you agree to comply with the terms outlined in this statement for use of this Service. If you disagree with any part of this privacy statement, please do not opt into this Service. 

When you elect to participate in this Service, The WVU Extension Family Nutrition Program will automatically collect the sent messages and submitted replies to those messages. The WVU Extension Family Nutrition Program will collect your mobile phone number. Providing this data is voluntary; however, not providing the requested information may affect the WVU Extension Family Nutrition Program’s ability to deliver effective communications to you via this text messaging Service. Subscribers should NEVER provide Sensitive PII such as Social Security Number, protected health information, bank account information, or credit card number to the WVU Extension Family Nutrition Program via this Service. 

Disclosure of Information 

Your PII will be accessed only by the WVU Extension Family Nutrition Program using this Service to manage your relationship with us. WVU may also share PII with third-parties who have a contract for services with the University as identified in our Information Privacy Policy located at: https://it.wvu.edu/policies-and-procedures/privacy/information-privacy-policy; however, as also outlined in the Information Privacy Policy, no consent or mobile phone numbers will ever be shared with third parties or affiliates for marketing or promotional purposes that are unaffiliated with the University. WVU will retain your PII in accordance with the WVU Record Retention Policy and Schedule. 

Your Rights 

All Subscribers have the right to request a correction of incorrect or inaccurate information by contacting the WVU Extension Family Nutrition Program at ext-fnp@mail.wvu.edu. Subscribers located within the European Union may have certain additional rights covered by the General Data Protection Regulation (GDPR). More information about GDPR can be found here. 

You reply to text messages with HELP if you need assistance using the service. The WVU Extension Family Nutrition Program will respond with instructions on how to use this Service as well as how to unsubscribe. 

You can cancel this Service at any time by replying to a text message from the program with STOP. We will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from the WVU Extension Family Nutrition Program.

WVU is an EEO/Affirmative Action Employer -- Minority/Female/Disability/Veteran.
In accordance with Federal law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, disability, and reprisal or retaliation for prior civil rights activity. (Not all prohibited bases apply to all programs).
The WVU Board of Governors is the governing body of WVU. The Higher Education Policy Commission in West Virginia is responsible for developing, establishing, and overseeing the implementation of a public policy agenda for the state’s four-year colleges and universities.
Reasonable accommodations will be made to provide this content in alternate formats upon request. Contact the WVU Extension Service Office of Communications at 304-293-4222.